Important Message from Acadiana Legal Service Corporation
ALSC remains committed to providing high-quality legal aid to those affected by disasters. We are also concerned about the health and safety of our clients, staff and communities we serve. Accordingly, we have temporarily modified how we deliver services to prevent the spread of COVID-19 where possible.
- All office lobbies are open. Masks are required for both staff and visitors.
- We are only able to handle a certain number of new cases each day, so if you are not already a client of ours with an open case please call to apply for our services instead of driving to an office.
- The office phone lines are open and we are taking calls, or you can also visit our website at www.la-law.org/get-help/ for resources with legal problems.
- The Lake Charles Office is temporarily closed due to damages caused by the Mid-May flooding. The phone lines are open and we are taking calls.
We thank you for your cooperation during this public health emergency.
- Alexandria Office – 318.443.7281 or toll free: 800-256-4343
- Franklin Office – 337.346.5702 or toll free: 844.577.6456
- Lake Charles Office – 337.439.0377 or toll free: 877-256-0639
- Lafayette Office – 337.237.4320 or toll free: 800-256-1175
- Monroe Office – 318.699.0889 or toll free: 800-259-6591
- Natchitoches Office – 318.352.7220 or toll free: 800-960-9109
- Shreveport Office – 318.222.7186 or toll free: 800-826-9265
Hurricane Ida Recovery Resources
- Call 211 for up-to-date information on available resources.
- Text LaShelter to 211 to receive the latest shelter information.
- Get a Game Plan
- Put Together An Emergency Kit.
- Louisiana Emergency Preparedness Guide
- Lafayette Utilities System – Hurricane Handbook
- Visit 511.LA.org for road closures and traffic information
- After the Storm: Additional Living Expenses
Legal Resources for Disaster Recovery
- For free disaster legal tips text “SUBSCRIBE” to 318-405-4185
- Home Repairs After the Storm
- Disaster Survivors Information
- Legal Needs After a Disaster
Legal resources and critical information for legal aid professionals, pro bono volunteers, and the disaster survivors assisted.
- ALSC Legal Aid Brochure
- What Renters Need to Know in a Disaster.
- What Renters Need to Know in a Disaster – Flooding
- Disaster Tips and Resources from Louisiana State Bar Association
Disaster Recovery Resources
American Red Cross
- Anyone in the affected area that needs a safe place to stay should call 211, visit redcross.org, call 1-800-RED CROSS (800-733-2767) or download the free Red Cross Emergency app for shelter locations.
- You can also text LASHELTER to 898-211 or NOLAREADY to 77295.
Major disaster declared parishes affected by Hurricane Ida. Survivors can apply for housing assistance through October 28, 2021.
- Call: 1-800-621-3362; TTY: 800-242-7585
- Through FEMA Mobile App
- Call Center Registration Hours are 7 days a week from 6am-10:00pm CT
- Those who use a relay service such as a videophone, InnoCaption or CapTel should update FEMA with their specific number assigned to that service.
Points of Distribution (PODs), where survivors can access critical commodities such as meals and water, are open daily. To find locations, visit HurricaneIda (la.gov)
Emergency Prescription Assistance Program – Works with community pharmacies to process claims for prescription medications, vaccines and medical equipment to survivors after a declared disaster. For prescription help call 855-793-7470 or visit: https://www.phe.gov/Preparedness/planning/epap/Pages/epap-status.aspx.
Help After A Disaster Brochure. FEMA has translated the brochure into 27 language. Click here to see more.
INDIVIDUAL ASSISTANCE AVAILABLE FOR THE FOLLOWING PARISHES:
- East Baton Rouge
- East Feliciana
- Pointe Coupee
- St. Bernard
- St. Charles
- St. Helena
- St. James
- St. John the Baptist
- St. Martin
- St. Mary
- St. Tammany
- West Baton Rouge
- West Feliciana Parishes.
When you apply for assistance, have the following information readily available:
- A current phone number where you can be contacted
- Your address at the time of the disaster and the address where you are now staying
- Your Social Security number, if available
- A general list of damage and losses
- If insured, the policy number or the agent and/or the company name.
- As soon as it is safe to do so, start cleaning up. Take photos to document damage and begin cleanup and repairs to prevent further damage. Remember to keep receipts from all purchases related to the cleanup and repair.
- Helpful Information When Appealing a Decision from FEMA
Renters in the parishes designated for Individual Assistance who had damage, losses or are unable to live in their home after Hurricane Ida may be eligible for federal assistance from FEMA and the U.S. Small Business Association.
- If you have renter’s insurance, you should first call your insurance provider to file a claim.
- If you don’t have renter’s insurance, you may be eligible for assistance to rent or pay for a place to live while repairs are made to your rental home or until it is livable.
- Rental grant money can be used for security deposits, rent and the cost of essential utilities, such as gas and water, but not for cable or internet services.
- Renters may also qualify for assistance for essential personal property and other disaster-related expenses.
- Visit http://www.disasterassistance.gov/ to learn more.
- Update to FEMA’s Individual Assistance Program and Policy Guide
- FEMA’s Sheltering and Housing Assistance Program.
- Louisiana Disaster Assistance Applicants: Understand FEMA Determination Letters, How to Appeal Them. Click here to find out more.
- If you have received a letter from FEMA saying that you are ineligible for disaster relief or that your application is incomplete, you have the right to appeal the decision within 60 days of receiving mailed notification. An appeal is a written request to review your file again with additional information you provide that may affect the decision. Click here to learn more about the appeal process.
- Flood Insurance Claims, What to Expect During Process.
- Additional FEMA Resources.
Residents in the 13 parishes affected by Hurricane Ida can apply for blue tarps to cover their homes. Click here to learn more.
National Flood Insurance Program:
FEMA’s National Flood Insurance Program assists policyholders who experienced losses due to flooding from Hurricane Ida. Contact your insurance agent to report your loss. If you can’t remember the name or number of the insurance company, call NFIP at 877-336-2627.
- It’s important that policyholders renew, so they are able to make a claim on any losses they face.
o If your NFIP policy recently expired, ask your agent if you are still within a renewal grace period. You may be able to pay in full to renew and be covered for a loss during that time.
SBA Disaster Loan Assistance:
To apply for disaster loan assistance through the SBA, call 800-659-2955, TTY 800-877-8339, email DisasterCustomerService@sba.gov or visit www.sba.gov/services/disasterassistance for more information.
- Hurricane Ida Sheltering Program
- Replacement SNAP Benefits Approved for 18 Parishes Following Hurricane Ida. Learn more.
- DSNAP – Approved for residents in 25 parishes. The virtual application process will run over three weeks, beginning September 20th. Learn more.
- Disaster Unemployment Assistance is available for businesses and residents in 25 designated parishes. DUA became available August 29, 2021 and will continue until March 5, 2022. Apply at Louisianaworks.net.
- Operation Blue Roof – Hurricane Ida survivors in all 25 designated parishes eligible for Individual Assistance can sign up for free temporary roof through the U.S. Army Corps of Engineers’ Blue Roof Program. Deadline to apply is October 15th!
- Phone Line Set Up for Families Trying to Locate Ida Survivors in State Shelters. The number to call is 225-342-2727. Alternatively, families can fill out a form online to reach out to loved ones who may be in state congregate shelters. That form is found at http://www.dcfs.louisiana.gov/form/dcfs-connect.
- Louisianans affected by Hurricane Ida can find important dates, information and links to resources by visiting HURRICANERECOVERY.LA.GOV
- Crisis Cleanup Hotline: Call 844-965-1386 to request assistance with clean up and removal of damage from Hurricane Ida.
- The State of Louisiana has created a site where residents can find important updates, information and links to valuable resources. Click here to view the site.
- Child Care Assistance for Disaster Survivors
- Call the Office of Public Health at 337-262-5311 for:
- Emergency WIC – Women, Infants and Children Supplemental Food Program
- Emergency Immunizations – Tetanus Booster and Hepatitis A&B
- COVID-19 Testing
- Family Planning Services
- Track Debris Clean-up at 511LA.ORG
- Resources available to Louisiana residents during a disaster.
- Avoiding Contractor Fraud