The coronavirus pandemic and the economic downturn it caused sparked a massive spike in demand for legal aid services from America’s most marginalized communities, leaving a field already under-resourced facing even greater strain in 2020.
At the same time, many organizations had to close their offices in the spring and significantly reduce in-person communication with clients to comply with health guidelines. It all amounted to a “pretty crushing” year in which attorneys transitioned to a primarily remote operation with new channels including a COVID-19 legal intake line, Southeast Louisiana Legal Services Executive Director Laura Tuggle said.