Message to Friends and Supporters,
In 2023, our focus was on reshaping our processes to create a better future for our client community. The journey began in 2022 with the transformation of our intake system, aimed at expanding access to legal services. This year, we turned inward, working to establish consistent, standardized processes that realign our organization for sustainable growth. We also launched our 2023-2025 Strategic Plan, setting ambitious goals across all areas to foster significant growth. A key element of the plan was enhancing outreach and community engagement, which led to a marked increase in both the number of events we hosted and attended—a development we fully embraced. While our legal services saw only minor restructuring, substantial improvements were made throughout the year. These changes are all designed to make civil legal aid more accessible, efficient, and user-friendly. As we adjust our course, we are confident in the positive impact that greater structure and order will bring. We remain committed to advancing our mission of delivering exceptional civil legal services to all.
View the 2023 Annual Report here.